Deep Dive Into Delivering Excellence in Customer Service | PsyPotential Malta

Delivering Excellence in Customer Service

This programme is built around a psychological understanding of human needs and goes beyond the typical customer care programmes. Instead it taps into a deep understanding of people and instils in its participants the satisfaction of delivering a high quality product or service that is linked to the ultimate purpose of the company.

Deep Dive

A Structured Approach to Solving Problems and Making Good Decisions

A Structured Approach to Solving Problems and Making Good Decisions

Becoming an Assertive Communicator

Becoming an Assertive Communicator

Building Resilience for Personal & Professional Wellbeing

Building Resilience for Personal & Professional Wellbeing

Communicating with Impact

Communicating with Impact

Creating a Balanced Life

Creating a Balanced Life

Designing & Delivering Effective Training Programmes

Designing & Delivering Effective Training Programmes

Developing Personal Agility and Adaptability

Developing Personal Agility and Adaptability

Developing Personal Power

Developing Personal Power

Developing Self-Awareness & Understanding your Personality

Developing Self-Awareness & Understanding your Personality

Developing Self-Confidence and Positive Presence

Developing Self-Confidence and Positive Presence

Developing a Growth Mindset for Continuous Development

Developing a Growth Mindset for Continuous Development

Effective Listening & Feedback Skills

Effective Listening & Feedback Skills

Giving Constructive Performance Feedback during Performance Reviews

Giving Constructive Performance Feedback during Performance Reviews

How to Motivate and Engage Yourself & Others

How to Motivate and Engage Yourself & Others

Mastering Emotional Regulation for Managing Challenging Situations

Mastering Emotional Regulation for Managing Challenging Situations

Mastering the Power of Collaboration

Mastering the Power of Collaboration

Maximising your Time for Optimal Effectiveness

Maximising your Time for Optimal Effectiveness

Navigating Change and Transitions

Navigating Change and Transitions

Presenting with Confidence & Persuasion

Presenting with Confidence & Persuasion

Resolving Conflict and Disagreement

Resolving Conflict and Disagreement

Thinking Strategically, Planning and Goals Setting

Thinking Strategically, Planning and Goals Setting

Understanding the Psychology of Non-Verbal Communication

Understanding the Psychology of Non-Verbal Communication

Using the Power of Mindfulness for increased Focus and Concentration

Using the Power of Mindfulness for increased Focus and Concentration

Working with Emotional Intelligence

Working with Emotional Intelligence

Ways We Help

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Leadership Transformation

Develop high performing leaders and leadership teams through our leadership programmes, inclusive of our LEAD and LTAP.

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LEarning and Development

Discover ongoing personal and professional learning and development related to socio-psychological competencies.

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Psychometric Profiling

Discover the power of scientific psychological data through our wide range of psychometric profiling assessments.

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Coaching and Mentoring

Seek deep insight and guidance through one-to-one or group executive coaching and mentoring services.

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Corporate Wellness

Improve staff wellbeing with our holistic corporate wellness programmes which target all organisational levels and structures.

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HR Consultancy

Seek guidance on all aspects of human resource management through tailor-made solutions and interventions by our HR Consultancy.